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A question about an order? Write to us
Your orders, their tracking and your details, in one place. Write to us
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My details
These details appear on your invoices. Everything is optional; what you start must be complete.
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You use it to enter this area and to receive our messages.
Your data
Export and deletion
You can download the data we hold about you, or ask us to delete it.
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A JSON file: your contact, your company, your support requests, our exchanges and the list of your invoices.
Delete my account
We delete your account and your data within one month. Your invoices are kept for ten years, as French law requires (Code de commerce, article L123-22).
Do you confirm the deletion request?
We handle it by hand and will write to you once it is done. Nothing is deleted until we have handled it.
Our privacy policy. A question about your data: write to contact@tropicalfactory.co.
